How Clearview Turns Professional Problems into Software Solutions

Posted by Gavin Syme on Jul 25, 2021 6:31:19 AM

As the world has evolved with this ongoing crisis, we here at Clearview have felt the need to evolve our processes to better help our users (both the administrators and the end users) in this constantly changing world. And the first step in this was to develop and enhance our previous Development Cycle into one that puts more emphasis on the ends users. 

This all starts with the problems our end users are facing. When confronted with a problem, it's very easy to jump straight into a solution without analyzing all sides and aspects to understand the problem at it's core. By starting with the desired outcome, we can understand and define it, allowing a more comprehensive solution to be found.

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This allows us to drive product development with data. To fully understand the problem, we pull in all the data we can and walk through this decision making framework, as seen on the left.

Because of these changes, we can now more clearly aggregate the suggestions and problems that you, the client have with the software and deliver on these in a timely and effective manner.

We arrived at this process during the development of our new User Management page. The feedback that our Client Success Team relayed to us helped our developers understand fully what the needs of the admins were.

The needs we heard were loud and clear: the ability to take the data that our platform provides about the individual professionals and make it more accessible without needing to download the report and use a program to filter. We want to empower admins to leverage this data to turn more end users into social media heroes.  

To ensure that our product grows in value, we plan on continuing to connect with you, as our admins and end users. We are human-centered in our design of the product and whenever there is a decision to be made, we are determined to have the needs of the customer always win out.